Terms & Conditions

Bookings

For reservations made via our website, a 15% non-refundable deposit is required. This is payable at the time of your booking. The remaining balance is payable directly to us upon arrival. Payment card details are retained securely to guarantee your reservation and to secure if any of the debit able conditions occurs.

Any charges or deposits made to any third party booking agents are non-refundable by us.

We require a valid form of official photographic I.D. upon arrival. Acceptable forms include Passports, National Identify Cards or Driving Licences.

We required a £5 cash security deposit which is payable on check in. This is refunded upon check out provided the agreed to hotel rules have been followed. For group security deposits, see Group Bookings.

Extensions of in house bookings must be made via reception only. Reservations made online while in house with the purpose of extending bookings will be cancelled.

We do not allow bookings of 5 people or more to be reserved online. Any multiple reservations for the purpose of group bookings will be subject to cancellation. To arrange a group booking, please contact us directly via email.

We do not allow bookings of 7 days or more to be made online. For long term booking, with weekly rates, please contact us for more details.

You must be at least 18 years or older to stay in our hostels.

Cancellation Policy

For standard reservations, we have a 48 hour cancellation policy. Reservations must be cancelled before noon (GMT) 2 days before the date of arrival. Cancellations made after this will be liable to be charged for the full balance for the first night of the booking. For group booking cancellations, see Group Bookings.

Guests who do not arrive for their reserved booking will be charged for the balance for the first night of their booking.

Cancellations must be made directly to the hostel via telephone or email.

Group Bookings

For bookings of 5 people or more, you will need to contact us via email.

We require a 50% non refundable deposit to secure the booking. The remaining balance of the reservation will be charged 7 days prior to the arrival date from the securing payment card.

Group bookings have a 7 day cancellation policy. These bookings must be cancelled by noon (GMT) 7 days before the arrival date to avoid any further charges. Any prior payments are non refundable.

We require a cash security deposit payable during check in for the amount of £20 per reserved bed by the group. This is refunded upon check out provided that all members of the group have followed the agreed to hostel rules. The whole balance of the deposit will be retained if any group member breaks our house rules.

Behaviour

Customers are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in a Customer being asked to leave the Hostel in which event all sums due shall become immediately payable.

Management reserved the right to remove guests from the premises when considered reasonable by their discretion.

We aim to provide a friendly and welcoming environment for our guests and staff. Verbal or physical threats, behaviour, abuse or inference of will not be tolerated.

We operate smoke free hostels. Smoking is strictly prohibited with in our premises.

Damages

We reserve the right to recover costs from the guest/s or securer of their reservation in the event of any damages to property or reputation caused by their actions. This excludes reasonable wear and tear but includes wilful or negligent damages which incur costs to use to repair, replace or remedy. For example breaking furniture or fixtures.

Any misuse of fire safety equipment or falsely activating the fire alarm system may result in eviction of the guest/s responsible including their group members and a charge to remedy any costs incurred.

Reserved Rights

From time to time, we perform maintenance and repairs with in our properties. Except in instances where this prohibits the use of your reserved bed, we reserve the right to perform maintenance duties as required or scheduled.

If a guest's reserved bed has become unavailable, we will seek to find an alternative solution for their accommodation needs and reimburse any payments we have received.

We seek to reasonability maintain and provide services and accommodation. We are not liable for any distribution to these from events outside of our control. We will not compensate in these instances unless it is reasonable to do so.

Staff may, at their discretion, carry out a room inspection of all rooms to determine that no malicious or accidental damage has occurred. Should any damage be found, the guest or group shall be charged accordingly, and the guest or group booking may be terminated with immediate effect at the Management's discretion with no refund of monies paid.

To the fullest extent permissible by law, the Hostel's liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of the Hostel's employees, subcontractors or agents.

We may revise these terms at any time as required.

Amended - 9th of December 2016.